Terms and Conditions
1. Agreement
By registering a clinic, signing in, or using the Android app, you agree to these terms and to the Privacy Policy. If you create an account for a clinic, you confirm that you are allowed to bind that clinic.
2. The service
River One OPD is software for outpatient clinic administration. Approved staff can register patients, manage appointments and slots, record visits, save prescriptions, use the pharmacy tools, create lab requests, view reports, manage receptionist logins, and use the prepaid clinic wallet. Optional WhatsApp messages can be sent when that feature is configured for the platform.
The service stores information entered by clinic staff. It does not provide a medical opinion, does not prescribe, and does not contact emergency services. Clinical decisions remain with the treating doctor and the clinic.
3. Eligibility and accounts
- Use is limited to super admin, clinic owner, and receptionist accounts.
- A new clinic stays inactive until a super admin approves it. Approval can be refused.
- You must give a working email address and a password of at least 8 characters, and you must keep the password confidential.
- You are responsible for activity under your account, including activity by a receptionist you create.
- Patients are not given accounts. Do not share a staff login with a patient.
4. Clinic records
The clinic must enter accurate information and must have a proper basis to record each patient’s personal and health information. The clinic must not upload content it has no right to store. River One may suspend access that puts the service, other clinics, or patients at risk.
5. Wallet
The clinic wallet is a prepaid balance in Indian rupees held inside the software. The balance is debited for patient registration fees and follow-up visit charges according to the pricing and wallet rules configured for that clinic. Only the clinic owner can top up the wallet. The minimum top-up is set by the platform and is ₹300 unless an administrator changes it.
Wallet amounts are prepaid credit for using the software. They are not a deposit with a bank, do not earn interest, cannot be transferred to another clinic, and are not a patient bill generated for insurance.
6. Payments and refunds
- Prices are in Indian rupees (INR) and are shown on the pricing page. We will announce a price change on that page and in the clinic panel at least 7 days before it applies. The change does not affect visits already charged.
- Online payments are processed by our payment gateway partner (Cashfree Payments) by UPI, debit or credit card, net banking, or wallet. Card numbers, UPI PINs, and bank passwords are entered on the gateway's secure page and are not received or stored by us.
- A wallet top-up is credited once the gateway confirms the payment. Delivery is described in the Shipping and Delivery Policy.
- Cancellations and refunds are governed by the Refund and Cancellation Policy.
- Where a payment is made by bank transfer or another offline method, the wallet is credited after the payment reference is verified.
- You must not raise a chargeback for a payment that was correctly credited without first contacting us. We may suspend the wallet while a chargeback or payment dispute is open.
7. WhatsApp
WhatsApp sending depends on platform configuration and on patient consent stored by the clinic. You must not use the feature to send marketing or clinical documents to a person who has not agreed, or to a number that is not the patient’s. Delivery depends on WhatsApp and the recipient’s phone. A failed or delayed WhatsApp message does not remove the clinic’s own duty to communicate urgent clinical information by an appropriate channel.
8. Acceptable use
You must not misuse the service. That includes attempting to access another clinic’s data, probing or bypassing sign-in, uploading malware, using the system for unlawful prescriptions or fraudulent wallet entries, or overloading the service.
9. The Android app
The Android app opens this website. These terms cover use through the app. Google Play’s terms also apply to the download. Removing the app from a phone does not delete the clinic account. Use the deletion page for that request.
10. Availability
We aim to keep the service available, but we do not guarantee uninterrupted access. Maintenance, hosting faults, WhatsApp outages, or a suspended account can interrupt use. The clinic should keep any copies of records it is required to hold outside the software.
11. Intellectual property
The software, its design, and its branding are owned by River One or its licensors. Clinic and patient records entered by a clinic remain that clinic’s records, subject to the Privacy Policy and a verified deletion request. You receive a limited right to use the service for your clinic while the account is active and approved.
12. Disclaimer and liability
The service is provided on an “as available” basis for clinic administration. To the extent the law allows, River One is not liable for clinical outcomes, for decisions made using records in the system, for WhatsApp delivery, or for indirect or consequential loss. Nothing in these terms excludes liability that cannot legally be excluded, including liability for fraud or for death or personal injury caused by negligence where such an exclusion is unlawful.
If a court finds us liable for a clinic’s use of the software, that liability is limited to the wallet fees actually recorded for that clinic in the three months before the claim, or INR 5,000, whichever is lower, except where the law requires otherwise.
13. Suspension and ending access
We may suspend or close an account that breaches these terms, fails approval, or creates a security risk. A clinic owner may ask us to close the clinic account. Closure follows the deletion process after we verify the request, and any unused paid wallet balance is refunded under the Refund and Cancellation Policy. Some wallet and security logs may be retained as described in the Privacy Policy.
14. Governing law and disputes
These terms are governed by the laws of India. We will first try to resolve any complaint through the contact details below. Disputes that cannot be resolved are subject to the exclusive jurisdiction of the courts at the place of our registered office in India.
15. Changes
We may update these terms by posting a new version on this page with a new effective date. If you do not agree, stop using the service and request account deletion.
16. Contact and grievances
Questions or complaints about these terms, payments, or the service: support@riverone.in, or the contact form. We acknowledge complaints within 2 working days and aim to resolve them within 15 days.